# Constant Contact vs Mailchimp: support, automations, and sending overages

By Feature Ledger. Documentation reviewed 2026-11-12.

Canonical page: https://feature-ledger.lehmanrylan790521.chatgpt.site/email-marketing/compare/constant-contact-vs-mailchimp/#analysis

Scope: Constant Contact Lite, Standard, and Premium at the 500-contact tier, and Mailchimp Free, Essentials, and Standard. Regular monthly starting prices. Add-ons, taxes, and overages are extra.


Constant Contact includes phone and chat support on its paid plans. Mailchimp Essentials and Standard offer 24/7 email and chat. The two count automation in different units, so check your exact workflow instead of treating templates as steps.


Our reading of vendor documentation. We have not tested these products.


## Support matters most

Shortlist by support channel, then check hours and response terms. A listed channel tells you nothing about response time.

- Constant Contact Lite, support: Phone & chat. Support hours vary. Constant Contact does not promise 24/7 responses. Source: https://www.constantcontact.com/pricing, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/constant-contact/#constant-contact-lite-support

- Mailchimp Essentials, support: 24/7 email & chat.  Source: https://mailchimp.com/help/about-mailchimp-pricing-plans/, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/mailchimp/#mailchimp-essentials-support


## You need branching workflows

Mailchimp Standard supports branching. Constant Contact Premium adds custom automations, and its lower tiers count templates.

- Constant Contact Premium, automation: Custom automations & unlimited templates. Includes ecommerce templates. Source: https://www.constantcontact.com/pricing, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/constant-contact/#constant-contact-premium-automation

- Mailchimp Standard, automation: Up to 200 flows. Includes branching and multiple starting points. This limits the number of flows, not steps per flow. Source: https://mailchimp.com/pricing/marketing/compare-plans/, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/mailchimp/#mailchimp-standard-automation


## Compare included volume before overages

Both services raise the sending allowance with the contact tier. The table shows each multiplier. Add up campaigns and automated messages, then check the charge for extra sends.

- Constant Contact Standard, sends: 12× contact-tier allowance / month. 6,000 sends at the 500-contact tier. Extra sends cost $0.002 USD each. Source: https://www.constantcontact.com/pricing, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/constant-contact/#constant-contact-standard-sends

- Mailchimp Standard, sends: 6,000 / month. Twelve times the contact tier. Larger tiers cost more. Source: https://mailchimp.com/help/about-mailchimp-pricing-plans/, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/mailchimp/#mailchimp-standard-sends


## How branding removal works

Mailchimp's paid plans include branding removal. Constant Contact lets paid users ask support to remove the email logo for free. Your emails must still include unsubscribe and sender details.

- Constant Contact Standard, branding: Removal on request. Paid accounts can ask support to remove the footer logo for free. Some Constant Contact references may remain. Source: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6051-Removing-logos-and-references-to-Constant-Contact-from-your-campaigns?lang=en_US, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/constant-contact/#constant-contact-standard-branding

- Mailchimp Essentials, branding: Removal included.  Source: https://mailchimp.com/pricing/marketing/compare-plans/, checked 2026-11-12. Record: https://feature-ledger.lehmanrylan790521.chatgpt.site/services/mailchimp/#mailchimp-essentials-branding


## Common questions


### Does an automation-template count equal a step limit?

No. Constant Contact counts templates, and Mailchimp Essentials counts steps in a flow. Check the triggers, branches, and messages you need in each product.

Source: https://www.constantcontact.com/pricing

Source: https://mailchimp.com/pricing/marketing/compare-plans/


## Sources

- About Mailchimp pricing plans: https://mailchimp.com/help/about-mailchimp-pricing-plans/, checked 2026-11-12.

- Compare Mailchimp Marketing plans: https://mailchimp.com/pricing/marketing/compare-plans/, checked 2026-11-12.

- Constant Contact plans and features: https://www.constantcontact.com/pricing, checked 2026-11-12.

- Removing Constant Contact branding: https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/6051-Removing-logos-and-references-to-Constant-Contact-from-your-campaigns?lang=en_US, checked 2026-11-12.