{
  "thunkmail": {
    "summary": "All three paid plans include campaigns, signup pages, and the full email composer. Starter, Base, and Pro differ in contact limits, sending windows, branding, and how many emails each autoresponder can send.",
    "reviewedAt": "2026-11-12",
    "intro": [
      {
        "text": "Thunk Mail is for writing email campaigns, growing a contact list, and following up with timed autoresponders. Every paid plan includes the full composer. Contact limits, sending allowances, emails per autoresponder, and branding differ by plan.",
        "sources": [
          "thunkmail-pricing",
          "thunkmail-plans"
        ]
      },
      {
        "text": "New accounts can import contacts, build campaigns, set up forms, and send tests before paying. Sending campaigns to a list requires a paid plan. Only some existing accounts still have the old Free plan.",
        "sources": [
          "thunkmail-plans"
        ]
      }
    ],
    "features": [
      {
        "text": "Build emails from blocks such as text, headings, images, buttons, banners, and product or article cards. A video block shows a linked thumbnail. Starter, Base, and Pro all include the composer. Thunk Mail's documentation says you can't import custom HTML.",
        "sources": [
          "thunkmail-composer",
          "thunkmail-plans"
        ],
        "id": "composer",
        "title": "A block-based email composer"
      },
      {
        "text": "Send a campaign now or schedule it in the account's time zone. To change a scheduled time, cancel the send to return it to a draft, then schedule it again. Check the account time zone before planning a launch.",
        "sources": [
          "thunkmail-scheduling"
        ],
        "id": "scheduling",
        "title": "Immediate and scheduled campaigns"
      },
      {
        "text": "Import a CSV, check how its columns map to fields, and bring in first name, last name, and custom fields with each email address. Large imports run in the background. Import History shows which addresses were skipped and why. You can also export the full contact list as a CSV.",
        "sources": [
          "thunkmail-import",
          "thunkmail-pricing"
        ],
        "id": "contacts",
        "title": "CSV import, field mapping, and export"
      },
      {
        "text": "Share a hosted signup page by link or QR code. Choose one or more lists to add people to, and optionally ask for first and last names. This is a hosted signup page, not a website or landing-page builder.",
        "sources": [
          "thunkmail-forms"
        ],
        "id": "signup-pages",
        "title": "Hosted signup pages with QR codes"
      },
      {
        "text": "People who sign up through a form stay pending until they confirm by email. You can customize the confirmation subject, the welcome text, and where people land after signing up and confirming. Suppressed addresses stay suppressed even if they sign up again.",
        "sources": [
          "thunkmail-forms"
        ],
        "id": "confirmation",
        "title": "Double opt-in and confirmation controls"
      },
      {
        "text": "An autoresponder watches one list and sends each new contact a timed sequence. Starter allows one email per autoresponder, and Base and Pro allow more. Each wait counts from the previous email, and autoresponder emails use the normal sending allowance.",
        "sources": [
          "thunkmail-how-responders",
          "thunkmail-autoresponders"
        ],
        "id": "autoresponders",
        "title": "List-triggered autoresponders"
      },
      {
        "text": "Campaign reports show sent, delivered, opens, clicks, bounces, complaints, and unsubscribes. Test sends are reported separately. \"Delivered\" means the receiving mail server accepted the email, not that it reached the inbox. Privacy tools and blocked images can make open counts inaccurate.",
        "sources": [
          "thunkmail-stats"
        ],
        "id": "reporting",
        "title": "Campaign reports"
      },
      {
        "text": "Thunk Mail says it automatically excludes bounced contacts and stops sending after an unsubscribe or complaint. CSV imports also screen addresses and report what was skipped. These are Thunk Mail's stated rules. We have not measured deliverability.",
        "sources": [
          "thunkmail-suppressions",
          "thunkmail-import"
        ],
        "id": "list-hygiene",
        "title": "Bounce, unsubscribe, and complaint handling"
      }
    ],
    "plans": {
      "starter": {
        "text": "Starter suits lists of up to 500 contacts when each autoresponder needs only one email. Plan campaigns around its unique-recipient, daily, and hourly limits.",
        "sources": [
          "thunkmail-plans"
        ],
        "annualMonthly": 6,
        "annualTotal": 72
      },
      "base": {
        "text": "Base suits up to 2,000 contacts, multi-email follow-up, and removing the footer badge. Thunk Mail lists no daily, hourly, or unique-recipient caps for Base, but the rolling 30-day allowance still applies.",
        "sources": [
          "thunkmail-plans"
        ],
        "annualMonthly": 14,
        "annualTotal": 168
      },
      "pro": {
        "text": "Pro suits up to 7,000 contacts when you send more often than Base allows. Unlimited sends do not raise the contact limit or add automation features.",
        "sources": [
          "thunkmail-plans"
        ],
        "annualMonthly": 29,
        "annualTotal": 348
      }
    },
    "considerations": [
      {
        "text": "Starter allows 5,000 sends and 500 different recipients in any 30-day period. It also caps sends at 1,000 a day and 500 an hour. Base allows 20,000 sends in the same rolling window. Room comes back as old sends drop out of the window, and there is no monthly reset. Bounced, unsubscribed, and import-blocked addresses don't count toward the contact limit.",
        "sources": [
          "thunkmail-plans"
        ],
        "id": "rolling-limits",
        "title": "The rolling window affects campaign timing"
      },
      {
        "text": "Emails are sent from send.thunkmail.com, and replies go to a verified reply-to address you set. To send from your own domain or store more than 7,000 contacts, contact sales. Removing the Thunk Mail footer badge on Base or Pro is a separate feature.",
        "sources": [
          "thunkmail-sender",
          "thunkmail-plans"
        ],
        "id": "sender-domain",
        "title": "Your own sending domain needs a sales conversation"
      },
      {
        "text": "Starter's support level is unclear. The comparison table lists docs and community help, but another section of the same page promises priority chat and email on every paid plan. Base clearly lists priority human chat and email. Pro's account manager is limited to high-volume senders, with no threshold given. Ask Thunk Mail what support you'll get.",
        "sources": [
          "thunkmail-pricing"
        ],
        "id": "support-terms",
        "title": "Check what support you get"
      },
      {
        "text": "Imports can block role addresses such as info@ or admin@, along with suppressed or disposable addresses. Read the skip report before assuming every address from your old platform came across. Deleting and re-importing a contact does not restart an autoresponder they already finished.",
        "sources": [
          "thunkmail-blocked",
          "thunkmail-how-responders"
        ],
        "id": "migration-details",
        "title": "Test list migration and sequence enrollment"
      }
    ],
    "steps": [
      {
        "text": "Import a CSV of people who opted in, check the field mappings, and read the skipped-address report. Make sure the list contains the people you meant to email.",
        "sources": [
          "thunkmail-import"
        ],
        "title": "Prepare the list"
      },
      {
        "text": "Build the campaign and send a test to yourself. If you use a signup page, test it with a new address, checking confirmation, list assignment, and the welcome email.",
        "sources": [
          "thunkmail-plans",
          "thunkmail-forms"
        ],
        "title": "Test the complete signup and email flow"
      },
      {
        "text": "Choose a plan, check the sender settings and time zone, then schedule or send. In the campaign report, read open trends together with delivery, clicks, and suppression events.",
        "sources": [
          "thunkmail-plans",
          "thunkmail-scheduling",
          "thunkmail-stats"
        ],
        "title": "Send and review the results"
      }
    ],
    "faqs": [
      {
        "question": "Does Thunk Mail have a free plan or free trial?",
        "answer": "New accounts can no longer get the Free plan. You can set up an account and send test emails before paying, but sending campaigns to a list requires a subscription. Older Free accounts that qualify keep their plan until they leave it.",
        "sources": [
          "thunkmail-plans"
        ]
      },
      {
        "question": "What is the difference between Starter, Base, and Pro?",
        "answer": "Starter allows 500 contacts and one email per autoresponder, with extra daily and hourly sending caps. Base raises the limit to 2,000 contacts, allows multi-email autoresponders, and lets you remove the footer badge. Pro allows 7,000 contacts and has no sending limit. All three include the full composer.",
        "sources": [
          "thunkmail-plans"
        ]
      },
      {
        "question": "Can I send from my own domain?",
        "answer": "By default, emails come from send.thunkmail.com with a verified reply-to address. Contact sales to send from your own domain. Removing the footer logo on Base or Pro does not give you your own sending domain.",
        "sources": [
          "thunkmail-sender",
          "thunkmail-plans"
        ]
      },
      {
        "question": "Can I import my own HTML email template?",
        "answer": "No. Thunk Mail's composer documentation says custom HTML import is not supported. Use the block composer, and check any specific design needs before moving an existing template library.",
        "sources": [
          "thunkmail-composer"
        ]
      },
      {
        "question": "Does Starter allow only one autoresponder?",
        "answer": "No. Starter limits each autoresponder to one email, not the account to one autoresponder. Base and Pro allow more emails per autoresponder. This doesn't mean branching or every kind of trigger is available.",
        "sources": [
          "thunkmail-autoresponders",
          "thunkmail-how-responders"
        ]
      },
      {
        "question": "Can I export my list or change plans later?",
        "answer": "Yes. You can export your contact list as a CSV. Upgrades take effect immediately, and you pay the prorated difference. If you cancel, your account and work are kept, but sending stops until you choose a plan again. Check billing details in Thunk Mail's account portal.",
        "sources": [
          "thunkmail-pricing",
          "thunkmail-plans"
        ]
      }
    ],
    "comparisons": [
      "mailchimp",
      "kit",
      "mailerlite",
      "brevo",
      "klaviyo",
      "constant-contact"
    ]
  }
}